AI auto reply
Eligible visitor messages are answered asynchronously after the chat message is committed.
AI-powered support that works with your team
Provixchat AI Agent answers from each workspace's isolated knowledge and recent conversation context, prepares agent drafts, and hands sensitive or uncertain requests to a human.
Provixchat AI Agent
Knowledge-aware · Human handoff ready
Available
Using approved workspace knowledge
Flexible assistance
Automate routine answers without losing human control
Admins decide whether eligible conversations receive automatic replies or private drafts for agents to review and send.
Helpful answers, grounded in your support operation
Enable only the assistance mode that fits your plan and workflow.
AI drafts
Agents can generate a contextual suggestion, edit it, and remain in control of sending.
Knowledge-aware
Each company controls its own information, products, FAQs, pricing, policies, support details, links, and instructions.
Conversation context
The latest question and recent relevant turns are included with every request.
Human handoff
Uncertain, sensitive, billing, or account-specific requests stay with human support.
Modes and credits
Choose Auto Reply, Draft Replies, or Human Only and track monthly usage, remaining credits, renewal, and verified top-ups.
Bring AI assistance into your support workflow
Start with drafts, add your company knowledge, then enable automatic replies when your team is ready. Human chat remains available even when AI is off or out of credits.