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Shared inbox

Give your team one clean place to manage every customer conversation.

Provixchat helps agents reply faster, assign ownership, add private notes, and keep visitor conversations from slipping through the cracks.

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Assign conversations

Route every visitor to the right teammate with clear ownership.

Internal notes

Add private context for handoffs without exposing it to visitors.

Status workflows

Keep open, pending, and closed conversations organized.

Team visibility

See who is handling each customer and what needs attention next.

Built for daily support

Handle more conversations without losing context.

Use assignments, notes, tags, and visitor profiles to keep support and sales work moving.

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Inbox FAQ

Questions about the shared inbox

How teams use Provixchat to stay organized.

Yes. The shared inbox is designed for teams to manage conversations together with assignments and roles.

Yes. Conversations can be assigned to available team members so ownership is clear.

No. Notes are private to your workspace and are useful for team context and handoffs.

Yes. The dashboard inbox uses Livewire polling so new messages can appear without manual refreshes.
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