This Cookie Policy explains how Provixchat uses cookies and similar technologies on our website, live chat platform, customer messaging tools, and related services.
By using Provixchat, you agree that we may use cookies as described in this policy. You can manage cookie preferences through your browser settings or any cookie controls we provide.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit, improve performance, support login sessions, and personalize your experience.
2. Why We Use Cookies
Provixchat uses cookies to keep the platform secure, improve product performance, remember preferences, analyze website activity, and provide a better customer experience.
- To keep users signed in securely.
- To remember workspace and interface preferences.
- To understand how visitors use our website.
- To improve the reliability and performance of our services.
- To support live chat functionality and visitor conversations.
3. Essential Cookies
Essential cookies are required for Provixchat to function properly. These cookies help with authentication, security, session management, account access, billing workflows, and live chat functionality.
Because these cookies are necessary for core service operation, they cannot usually be disabled without affecting how Provixchat works.
4. Analytics Cookies
Analytics cookies help us understand how users interact with our website and product. They may collect information such as page views, traffic sources, device type, browser type, and general usage trends.
We use this information to improve content, identify performance issues, understand product adoption, and make Provixchat easier to use.
5. Functional Cookies
Functional cookies allow Provixchat to remember user preferences and improve the experience across sessions.
- Remembering selected theme or interface settings.
- Remembering language or region preferences.
- Supporting customized widget settings.
- Improving repeated visits to the Provixchat website.
6. Marketing Cookies
Marketing cookies may be used to understand interest in Provixchat, measure campaign performance, and improve how we communicate product updates, offers, and educational content.
Where required by law, we will request consent before using non-essential marketing cookies.
7. Cookies Used By The Chat Widget
When a business installs the Provixchat widget on its website, cookies or similar technologies may be used to support visitor conversations, remember chat sessions, identify returning visitors, and maintain chat history.
Businesses using Provixchat are responsible for informing their website visitors about cookie usage where required by applicable laws.
8. Third-Party Cookies
Some cookies may be set by trusted third-party providers that help us operate Provixchat. These may include hosting, analytics, payment, security, email, customer support, and product monitoring services.
Third-party providers are responsible for their own cookie and privacy practices.
9. Cookie Management
You can manage cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies, or receive alerts before cookies are stored.
Please note that disabling some cookies may affect your ability to use parts of Provixchat, including login, billing, widget configuration, or live chat functionality.
10. User Controls
Where available, Provixchat may provide cookie preference controls that allow users to accept, reject, or customize non-essential cookies.
Users may also contact us to ask questions about cookies or privacy choices.
11. Updates To This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our technology, legal requirements, or business practices.
When updates are made, we may revise the “Last updated” date at the top of this page.
12. Contact Information
If you have questions about this Cookie Policy, contact us at support@provixchat.com.