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Find answers, get support, and learn how to get the most out of Provixchat.
Popular topics
View all topicsPopular articles
How to install and verify the Provixchat widget
Add the script, verify installation, and check last seen status.
Installation
How conversations work
Understand live chat, typing status, read status, and close/reopen flow.
Conversations
How to customize your widget
Change colors, position, welcome text, mobile behavior, and proactive triggers.
Customization
How to use saved replies
Create quick phrases and insert them from the inbox composer.
Inbox
How visitor tracking works
Review landing page, current page, referrer, visit history, and time on site.
Visitors
How to invite team members
Add agents and manage their permissions.
Team
How auto assignment works
Route new conversations by round robin or least active agent.
Team
How to set up notifications
Keep email, browser, and conversation alerts accurate.
Notifications
How admin notification emails work
Admins can choose which platform events send transactional emails.
Notifications
How to view analytics and CSAT
Read conversation, visitor, response-time, and satisfaction reports.
Analytics
How trials and plan limits work
Understand 21-day trials, invoices, seats, conversations, and premium limits.
Billing
How to troubleshoot widget issues
Fix loading, color, cache, and connection issues.
Troubleshooting
Support
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Frequently asked questions
View all FAQsOpen Widget Settings, copy your JavaScript snippet, paste it before the closing body tag, then use Verify to confirm installation.
New workspaces can start with a free plan or a 21-day trial. Trial limits match the selected plan.
Yes. You can update color, position, widget name, welcome message, proactive triggers, and mobile behavior from company settings.
Go to Team, invite a teammate by email, choose their role, and they can join your shared inbox.
Yes. Saved replies can be managed in company settings and inserted from the agent composer.
Trial and free workspaces keep in-app notifications and sounds, but company email notifications require an eligible paid subscription.
Agents can view contact details, current page, landing page, referrer, visit history, and recent page activity.
Use the forgot-password page from login, then follow the OTP/reset instructions sent to your email.
Analytics are available from the dashboard sidebar and include conversation, visitor, response-time, and CSAT reporting.
Widget installation is available now. Slack, Zapier, Shopify context, external analytics, and Meta events are planned or coming soon.
AI Agent is coming soon. The setup is being prepared around configurable providers with an Ollama-first architecture where relevant.
Open Billing or Plans from your dashboard to manage your current plan and subscription status.
Check that the script is installed, your widget is enabled, your subscription is active, and your browser cache is cleared.
Confirm your connection, required visitor fields, file size limits, and that your workspace subscription is active.
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