These Terms of Service govern your access to and use of Provixchat, including our website, live chat software, customer messaging tools, team inbox, billing features, and related services.
By creating an account, using Provixchat, installing the chat widget, or accessing our services, you agree to be bound by these Terms.
1. Acceptance Of Terms
You must read these Terms carefully before using Provixchat. If you do not agree with these Terms, you should not access or use our services.
2. Accounts
To use Provixchat, you may need to create an account and provide accurate account information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
- You must provide accurate and current information.
- You must keep your account secure.
- You must notify us if you suspect unauthorized access.
- You are responsible for users invited to your workspace.
3. Subscriptions
Provixchat may offer free and paid subscription plans. Features, usage limits, pricing, and plan availability may vary depending on the plan selected.
We may update or modify subscription features from time to time to improve the service, maintain security, or support platform growth.
4. Payments And Billing
Paid plans may require payment through an approved payment provider. By subscribing to a paid plan, you authorize us or our payment provider to charge applicable fees according to your selected billing cycle.
- Subscription fees are billed in advance unless stated otherwise.
- Failure to pay may result in plan downgrade, suspension, or restricted access.
- Taxes, bank charges, or payment processing fees may apply.
- Billing information must remain accurate and up to date.
5. Free Plan And Trials
Provixchat may provide a free plan or trial access. Free plans and trials may include limitations on features, users, websites, usage, or support levels.
We may modify or end free plans and trials at any time, provided such changes do not unfairly affect active users without reasonable notice.
6. Acceptable Use
You agree to use Provixchat responsibly and only for lawful business purposes. You must not misuse the platform or use it in a way that harms Provixchat, our users, visitors, or third parties.
- Do not use Provixchat for spam, fraud, phishing, or illegal activity.
- Do not attempt to bypass security controls.
- Do not upload malicious code or harmful content.
- Do not interfere with service availability or performance.
- Do not use Provixchat to violate privacy, intellectual property, or consumer protection laws.
7. Customer Data
You retain ownership of the customer data, visitor messages, and workspace content you submit to Provixchat. You grant Provixchat permission to process such data only as needed to provide, secure, maintain, and improve the service.
You are responsible for ensuring that your use of Provixchat complies with all applicable privacy, data protection, and communication laws.
8. Platform Availability
We aim to provide a reliable service, but we do not guarantee that Provixchat will always be uninterrupted, error-free, or available at all times. Maintenance, upgrades, technical issues, or third-party service interruptions may affect availability.
9. Restrictions
You may not copy, resell, reverse engineer, modify, exploit, or reproduce Provixchat except as allowed by these Terms or written permission from us.
10. Termination
You may stop using Provixchat at any time. We may suspend or terminate access if you violate these Terms, misuse the platform, fail to pay applicable fees, or create risk for Provixchat, users, visitors, or third parties.
11. Disclaimers
Provixchat is provided on an “as is” and “as available” basis. We disclaim warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
12. Limitation Of Liability
To the maximum extent permitted by law, Provixchat shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities.
13. Changes To These Terms
We may update these Terms from time to time. When changes are made, we may update the “Last updated” date. Continued use of Provixchat after the changes become effective means you accept the updated Terms.
14. Contact Information
If you have questions about these Terms, contact us at support@provixchat.com.