This Privacy Policy explains how Provixchat collects, uses, stores, and protects personal information when you visit our website, create an account, use our live chat software, or communicate with our team.
By using Provixchat, you agree to the practices described in this Privacy Policy. Please read this document carefully before using our services.
1. Purpose
The purpose of this Privacy Policy is to explain how we process information in connection with our website, live chat platform, customer messaging tools, billing services, support channels, and related features.
2. Information We Collect
We may collect information you provide directly to us, information collected automatically, and information generated while using Provixchat.
- Account information such as name, email address, company name, and password.
- Billing information such as plan details, invoices, and payment status.
- Website information such as domain name, widget settings, and workspace configuration.
- Conversation data such as messages, visitor details, timestamps, and assigned agents.
- Technical information such as browser type, IP address, device type, and usage logs.
3. How We Use Your Information
Provixchat uses collected information to provide, secure, improve, and personalize our services.
- To create and manage user accounts.
- To provide live chat, shared inbox, visitor profiles, and customer messaging features.
- To process subscriptions, invoices, and billing-related activities.
- To improve performance, reliability, security, and user experience.
- To send product updates, support messages, and service notifications.
- To detect fraud, abuse, spam, unauthorized access, or platform misuse.
4. Cookies And Tracking Technologies
We may use cookies and similar technologies to keep users signed in, remember preferences, analyze website usage, improve performance, and deliver a better product experience.
You may control cookies through your browser settings. However, disabling essential cookies may affect the functionality of Provixchat.
5. Live Chat Visitor Data
When a business installs the Provixchat widget on its website, Provixchat may process visitor conversation data on behalf of that business. This may include chat messages, page activity, browser information, location estimates, and contact details submitted by the visitor.
Businesses using Provixchat are responsible for informing their website visitors about how personal data is collected and used through the live chat widget.
6. Data Storage
We store information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
- Secure account authentication.
- Encrypted communication where applicable.
- Access controls for customer data.
- Monitoring for suspicious activity.
- Regular improvements to platform security.
8. Sharing Of Information
We do not sell personal information. We may share information only when required to operate Provixchat, comply with the law, protect our rights, or work with trusted service providers.
These providers may include payment processors, hosting providers, analytics tools, email delivery services, and customer support systems.
9. GDPR And User Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or export your personal information. You may also have the right to object to certain processing activities.
To exercise these rights, contact us using the contact information provided below.
10. Data Processing
When Provixchat processes customer conversation data on behalf of a business, the business acts as the data controller and Provixchat acts as the data processor. Customers are responsible for ensuring that their use of Provixchat complies with applicable privacy laws.
11. Children’s Privacy
Provixchat is designed for business use and is not intended for children. We do not knowingly collect personal information from children.
12. International Data Transfers
Your information may be processed and stored in countries outside your country of residence. Where required, we take steps to protect such data transfers in accordance with applicable laws.
13. Changes To This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we may update the “Last updated” date at the top of this page. Continued use of Provixchat after changes means you accept the updated policy.
14. Contact Information
If you have questions about this Privacy Policy or how your data is handled, please contact us.
Email: support@provixchat.com