Email notifications
Enabled in platform settings.
Keep every important customer moment visible.
Provixchat notifications help teams respond faster without flooding admins with private customer conversation noise.
Trial ending soonUpgrade before the widget pauses.
Support repliedYour ticket has a new response.
In-app notifications
Enabled in platform settings.
Admin alerts
Enabled in platform settings.
3
Unread platform notifications
Alert workflows
View status Designed around useful events, not noisy activity feeds.
New message alerts
Notify the right teammate when a visitor starts or resumes a conversation.
Billing reminders
Warn owners before trials or subscriptions expire so the widget stays active.
Ticket updates
Keep users informed when support replies, closes, or reopens tickets.
Team activity
Surface assignments, mentions, and important workspace changes.
Routing rules
Important alerts go to the right audience.
Workspace users receive their own conversation, ticket, billing, and team updates. Platform admins receive business-level alerts such as new companies, payments, tickets, and trial status.
Questions about alerts
How Provixchat keeps teams informed without creating clutter.
Yes. Email notification delivery is controlled by your workspace and platform settings.
Browser alerts can be enabled when users grant permission from their browser.
Yes. Users can review, mark read, and clear their notification history from the dashboard.
Yes. User conversation notifications stay private to the workspace while admin alerts focus on platform events.
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