Clear Answers For Your Support Workspace
Find quick answers about setup, widgets, billing, payments, subscriptions, and getting help from the Provixchat team.
Frequently Asked Questions
Everything you need to know before and after getting started.
Provixchat is a multi-tenant live chat platform for website widgets, team conversations, visitors, contacts, analytics, notifications, and subscription billing.
Complete onboarding, copy the short widget script from company settings, and place it before the closing body tag on your website.
Yes. Subscription invoices can be viewed and downloaded as PDFs from your dashboard.
Supported methods may include Stripe, Paystack, Flutterwave, manual bank transfer, and manual crypto, depending on admin configuration.
After choosing bank transfer, follow the displayed bank instructions, upload your payment proof, and wait for admin review.
Select an available crypto wallet and network, send the required amount, then submit your transaction hash or proof for verification.
Provixchat uses admin-configured currencies and lets you select an available display currency on the payment page.
If a manual payment is rejected, you will receive the reason and can resubmit valid proof from your payment page.
The widget is marked active after installation is confirmed or when Provixchat receives its first valid widget request from your website.
Open a support ticket from your dashboard and continue the message thread with the Provixchat support team.
If a payment fails, you can retry with the same or another available payment method. Your dashboard will show the latest payment status.
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